COVID-19 Drop-off Policy: Contactless Curbside Method
Current Office hour and procedures (Updated 8/9/2020):
Currently we are providing drop off / pick up hours Monday – Friday between the hours of 11:30AM and 6:00PM.
We are following social distancing recommendations and offering curbside drop-off service to eliminate traffic in our lobby. Mail order customers are not affected by this. If you require hours outside this time frame please let us know and we will do our best to accommodate.
Upon Drop Off Arrival
While parked in our parking lot, we ask that you call from a cell phone, we will take your information including contact information, passwords if needed, and mark down inventory of additional items being left in our position such as charging cable, bag, external hard drive etc. Once information is gathered we will secure a drop off bin outside for you to drop your device into.
While parked in our parking lot, we ask that you call from a cell phone, we will arrange payment and secure a pick up bin outside for you to retrieve your device.
If you are in need of services, but are unable to call from you cellphone in our parking lot because it is broken please call in advance to arrange a drop off process.
Please understand that this is for you and your families safety as well as ours. Our office deals with daily shipments from in state, out of state, and out of the country.
Most importantly: Relax, we are here to help you. We’re not here to argue or debate mask laws, COVID-19, or politics with you. We’ll simply refuse to take the job and you can seek help elsewhere. We have already had several people get verbally abusive and threaten violence over dropping their electronics off. This won’t be tolerated and you will be refused service.
With some information from state and federal authorities seemingly changing daily, we don’t want to alter a working and safe process that we have in place since the start of the COVID-19 pandemic.
Please refer to our frequently asked questions below before calling with questions.
For all drop-off customers:
• Upon arrival from your vehicle please wait in your car and call our office at (860) 942-8522. Please understand that during high volume dropoff / pick up times we only have so many techs to pick up calls so please leave a message or call back if no one picks up your call immediately.
• We will clean and disinfect the exterior of your device and any accessories for handling.
• We will acquire all needed information from you over the phone and then place a receptacle outside for you to place your device in once we are back inside our office. Once you place your device in the receptacle and you are away from our office door we will retrieve it.
• We are asking that anyone displaying symptoms of COVID-19 (fever, cough, or shortness of breath) or who has traveled internationally in the last 14 days or to an area in the U.S. with high incidence of COVID-19 not drop off a device for repair and if possible have someone outside your house drop of said device if repair is absolutely in need of repair.
Frequently asked questions:
Can you fix my device? We work on Apple + Windows PC’s, Apple + Windows Laptops, phones, tablets, custom gaming rigs, game consoles & micro soldering repairs + mods. We can repair most anything.
How much will it cost ? While we can repair most anything, we will make sure it’s economical for you. Pricing is unknown until we know what’s wrong with the device and have it in our possession to evaluate. Please see diagnostic fees for minimum costs.
Do you charge a diagnostic fee? If you decide to the do the work with us there is no fee. Otherwise, there is usually a $20 fee for most devices, $40 for liquid damage devices or a minimum of $100 for a custom / specialized type of diagnostic. We use to charge this fee upfront, but are trying to keep contact to a minimum.
How long will it take to fix my device? We are working extended hours to keep up our quick turn around time. Diagnostics on MOST units remains at 24-48 hrs. Repairs on MOST units is no more than 24- 48 hours business hours from diagnostics date. If we do not have parts in stock we will let you know eta of delivery. We are working as best as we can to keep parts in stock but delivery has been all over the place and we cannot control it.
Do you offer on the spot / emergency / expedited services? Yes. If you require on the spot repair / emergency/ expedited repair please indicate so and we will charge appropriately. Obviously, if it comes down to getting a part in house shipping will dictate how fast your repair gets accomplished.
What if my cellphone is broken and I cannot call from the parking lot to facilitate drop off? Please email us firstname.lastname@example.org, or borrow a friends phone to discuss a drop off and pickup plan.
This page will be updated as needed. As more information and things change in relation to COVID-19, we will all adapt to it.
Issues or questions, please let us know by contacting us here.