FAQs

FAQs

How much will it cost to fix my device?

Cost depends on what’s actually wrong with your device. Browse our Shop page for a general idea of pricing, but every job can vary.

We’ll always aim for the most economical repair, and if we think a repair isn’t worth the cost, we’ll tell you upfront. Most drop-offs require a diagnostic fee paid before we begin any work — this is credited toward your bill if you approve the repair.

How long will it take to repair my device?

We can’t guarantee exact timeframes — complexity, part availability, and current backlog all play a role — but generally:

• Diagnostics: 24–48 hours after drop-off (board-level diagnostics may take longer)
• Repairs: 48 hours after you approve the job, assuming parts are in stock
• Microsoldering/board-level repairs: typically 1–5 business days depending on the specific repair — check the individual service page for details, since timelines vary by job type

Do you offer emergency or expedited service?

Yes, for a fee. Let us know upfront if you need same-day or rush service and we’ll quote accordingly. If a part needs to be ordered, shipping time will still be the limiting factor regardless of rush service.

Can I mail in my device instead of dropping it off?

Yes — most of our repairs, including microsoldering and board-level work, are available as mail-in service. Visit our Mail-In Repair page for shipping instructions, or contact us first if you’re not sure which service applies to your device.

What cables should I bring in when I drop off my device?

We carry many common power adapters, but not every manufacturer’s exact cable. If your device will need to run for extended testing, bringing your own cable also lets us rule it out as a possible cause of the issue.

• Standard desktop tower: no extra cable needed if it uses a standard 3-prong power cable. If it uses a laptop-style power brick, please bring that.
• Laptop: please bring your power adapter.
• All-in-One PC or tablet: please bring your power cord or AC Adapter.

Do you make house calls?

We don’t currently offer house calls. Dropping off (or mailing in) your device means faster diagnostics and typically a lower repair cost than an on-site visit would allow.

Can I recycle my old electronics?

Yes — computers, laptops, tablets, phones, and cables can be dropped off at our shop for recycling. We break parts down locally using environmentally responsible processes. Most electronics are recycled free of charge.

Your hours are weird — what should I do?

We work with customers locally and around the world through mail-in service, so our posted public hours (Monday–Friday, 12PM–6PM) reflect walk-in availability specifically.

We often work outside those hours to keep up with mail-in and repair demand — if you need to make special arrangements, email or call ahead and we’ll do what we can to accommodate.

Do you offer a warranty on repairs?

Yes — most repairs carry a 90-day parts and labor warranty from the date your device is returned to you. Warranty specifics can vary slightly by repair type; check the individual service page for details, or ask us directly if you’re unsure.

What if my device turns out to be unrepairable?

If we determine your device can’t be repaired, we’ll let you know before doing any further work and refund your payment, minus the cost of any materials already used.

Do I need an appointment?

No appointments — walk-ins are welcome for drop-off. Mail-in customers should contact us first before shipping anything, just to confirm we can take the job.

What payment methods do you accept?

Cash, Credit, Apple Pay, Google Pay, CashApp

Is my data safe during a repair?

We handle devices carefully and don’t access personal data beyond what’s needed to test or repair the issue. If your device needs data backed up before a repair (like a full reinstall), we’ll let you know and can assist with that separately.

Do you work on business/commercial equipment?

Yes — we handle repairs for other repair shops, small businesses, and commercial equipment in addition to individual customers. Bulk pricing is available for repair shops on certain services — reach out for details.