Our service includes a full replacement of the USB-C charging port on your Valve Steam Deck handheld PC.
This is a very difficult repair due to the nature and location of the solder pads hidden from view of the Steam Deck Charging Port.
We have developed and programmed special tools for the safe removal of this port without damaging, warping or burning the board.
We don’t recommend hot air station repairs as they can be unreliable as well as rip pads in the process of removal due to uneven heat.
We use a higher quality jack than the Original Steam Deck USB-C Jack so it will be more reliable than the original.
While your console is here, as a courtesy we will clean the cooling system and apply thermal grizzly or better thermal paste to the CPU.
Please Note:
Please understand that after doing hundreds of these repairs, in some cases your damaged USB-C port can take out other components beyond the Steam Deck Charging Port.
But the first step is to remove the charging port to clear up any crossed pins on the USB-C Side.
Additional Damage:
If there is severe power related damage to your Steam Deck, or multiple disasters, we will contact you upon inspection and diagnostics and let you know what has to be replaced and communicate any additional costs to you.
Liquid Damaged Units are repairable as well, but they may have additional costs.
What to include:
Only your Steam Deck handheld PC (no power cord or docking station unless you need them repaired or tested) is needed.
Please remember to inspect your USB-C charging cable and dock to make sure it is not cracked and free of any bent pins, include it if you are unsure.
Typical turnaround time:
These repairs are done in 3-5 business days, however in some cases it may be longer depending on work load, part availability, and damage sustained.
Instructions:
You may have found this page via Google or been directed here by our team via email.
Simply do an order and after payment has been processed you will need to ship your unit or drop it off to us.
Once you get your confirmation email and your Order #
Please drop off to our office or ship your device via USPS, UPS or FEDEX to:
Logistics [Order #]
361 Boston Post Road
North Windham, CT 06256
Shipping back:
This purchase includes free standard shipping of your Steam Deck back to you.
Terms & Conditions + Warranty Information
We will take photos of your unit charging and any additional repairs if needed and send them to you via email so you know everything is functional and tested working.
You are responsible for shipping device to us.
Shipping insurance is optional but we do recommend it for higher priced electronics. Shipping can be a wild ride.
Please allow extra time for repairs if components and/or parts are not in stock.
Once device is repaired you will pay any of the outstanding invoice should there be any.
Should your device be unrepairable we will refund your purchase price, less any cost of materials used.
You will be responsible for shipping your console to us.
Parts & Labor Warranty is 6 months from date of delivery back to you.
Parts & Labor Warranty does not cover ports physically damaged and visibly bent/cracked again.
However we understand that things happen and will make every effort to work with you on it.
Understand these devices are very sensitive, re-damaging your newly soldered USB-C port will void your warranty.
